Question 1

What time does the tour start and how often do the buses run?

Accepted Answer

Our tours start at approximately 9am, a little later in winter. The York CitySightseeing bus runs up to every 15 mins in summer, every 30 mins in winter. Check your stop on the map to see the exact departure times from where you’re waiting.

Question 2

What languages are the bus tours available in?

Accepted Answer

Our onboard audio guide is available in multiple languages, including English, Spanish, French, German, Italian, and Mandarin, so you can enjoy the tour in the language you’re most comfortable with. Simply select your language when you board.

Question 3

Are dogs allowed on the tour?

Accepted Answer

Yes, of course! Well-behaved dogs are welcome on board. We ask that they are kept under control at all times and do not occupy seats.

Question 4

Can I bring food and drink on the bus?

Accepted Answer

You’re welcome to bring food drinks on board, but we kindly ask that you keep a lid on hot drinks and help us keep the buses clean for everyone.

Question 5

What happens if it rains?

Accepted Answer

We’d love sunshine every day, but we know York’s weather can be unpredictable. Our buses have a covered area so you can stay dry during your tour.

If you’d prefer to come back another day, that’s no problem. With our Rainy Day Guarantee, you have up to 12 months to return and enjoy your tour when the weather’s better.

Question 6

Is there audio commentary on board?

Accepted Answer

Yes, all buses offer audio commentary in multiple languages, sharing fascinating facts and stories about York’s history and attractions. On selected departures, you can also enjoy live commentary from one of our knowledgeable guides for an even more engaging experience.

Question 7

How does the hop-on hop-off service work?

Accepted Answer

You can get on and off the bus at any designated stop along the route as many times as you like within your ticket’s validity period, giving you the freedom to explore at your own pace.

Question 8

What is included in the City Sightseeing York tour?

Accepted Answer

Your ticket includes access to the open-top hop-on hop-off bus CitySightseeing tours around York, with audio commentary highlighting the city’s history, landmarks, and hidden gems. You also get full access to our app with your ticket, as well as exclusive discounts for our tour bus customers.

Question 9

Do you always serve every stop?

Accepted Answer

We aim to serve every stop as frequently and reliably as possible, but there are times when exceptions can occur.
On racecourse event days, our buses are unable to serve Stops 12–18. You can find more details about race events to help plan your journey.
Very occasionally, other disruptions may affect the tour. Before you hop on board, we recommend checking our app for the latest updates so you know exactly what to expect.

Question 10

Are your buses accessible?

Accepted Answer

At City Sightseeing, we believe great adventures should be open to everyone.

That’s why we’re doing our best to make sure all our iconic red buses are easy to hop on and enjoy - no matter your needs. From ramp access to helpful staff and guides, we’re here to make your sightseeing experience smooth, safe, and full of amazing memories. To find our more read our accessibility page.

FAQs

Got a question? Check our FAQs below